Upcoming Engagements

Reach Your Potential! Please Join Me!

Can You Hear Me?  The Essence of Active Listening

9 a.m. – 12 p.m.
Tuesday, January 16, 2018
Network for Strong Communities
8764 Manchester Road
Suite 203
St. Louis, MO 63144

Register Now!

Managing Difficult Conversations

9 a.m. – 12 p.m.
Wednesday, January 31
St. Louis Community College – Forest Park
5600 Oakland Ave, St. Louis, MO 63110

Learn to use strategic communication skills with co-workers, supervisors and the general public to ensure a positive intent and the best desired outcome. With so many interactions throughout the day, it’s reasonable to expect that some may be difficult. Whether these conversations are face-to-face, by phone or virtually, there are things you can do to ensure these conversations go smoothly. This seminar will give you the tools to manage difficult conversations including speaking persuasively, listening and probing techniques, body language, staying safe and potential consequences.


Time Management for Your Personal Best; Corporate College

9 – 11 a.m.
Tuesday, February 6, 2018
St. Louis Community College
3221 McKelvey Rd., Bridgeton, MO 63044

Are you stressed with the amount of work you have to complete each day? Do interruptions and small tasks disrupt your work flow? Learn to increase the efficiency and quality of your work through better organization, planning and prioritizing each day’s activities in a more effective, productive manner. Instructor will share the essential skills necessary to maintain quality work and keep you on track while juggling and prioritizing deadlines.


Your Emotional Intelligence and Why it Matters

9:30 a.m. – 12:30 p.m.
Tuesday, March 6, 2018
St. Louis Community College
3221 McKelvey Rd., Bridgeton, MO 63044
Your IQ will get you in the door, but it’s your emotional intelligence (EI), your ability to connect and manage the emotions of yourself and others, that will determine how successful you are in your professional and personal life. Emotions are all around us, and it’s important to understand how to control them to cultivate productivity and positive relationships. In this interactive course, you’ll learn the domains of the emotional intelligence model and how to effectively apply these core competencies in the workplace and beyond for optimum success and to enhance your skills.

You Are Your Only Limit!
Decide. Commit. Succeed

Invest In Yourself!

Praise
You hit so many points pertinent to providing great communication and customer service for our members and their businesses. It was very engaging and motivational! It was also nice to be reminded what affect some of the simplest behaviors can have on a positive or negative outcome.
Tracy SwabbyEast Region Business Development Manager, Abbott EMS / American Medical Response – Envision Healthcare
I’d highly recommend Nancy and her company Polished for her marketing and communications expertise. Nancy has designed and written our annual report for the past two years, and I couldn’t be more pleased. Nancy is a consummate professional, and I look forward to a continued working relationship.
Pat ColemanPresident and CEO, Behavioral Health Response (BHR)
Thank you for making yourself available to our leadership team with a relatively short turnaround time. The presentation was spot on and very timely in anticipation of our upcoming event. In fact, your presentation was referenced twice before I even got back to my office! It was extremely beneficial.
Kathy Mack, SPHRChief Human Resources Officer, Girl Scouts of Eastern Missouri
Nancy did a fabulous job of tailoring her vast knowledge of social skills to our group. She made it fun, interesting and very interactive. The interaction of the group, facilitated by Nancy, was extremely valuable! We’re looking forward to using all we’ve learned and to the next class!
Beth MoellerDirector of Connect for Success, St. Louis Arc