Upcoming Engagements

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Business Etiquette: Outclass the Competition

In today’s fiercely competitive business arenas, etiquette and protocol intelligence will distinguish you from the crowd. When you apply business etiquette in the workplace, you demonstrate you want to be taken seriously. You become an effective ambassador for what you do and the company you represent.

The personal and professional demands placed upon the business executive surpass any experienced in the past. The savvy executive must know how to explore new markets, develop opportunities worldwide, and master the techniques necessary to outclass the competition. Etiquette and protocol intelligence will propel the executive to world-class status. After all, good manners go hand-in-hand with leadership. This interactive program will give you an edge that will make the difference between you and another person who is just as smart with their technical skills.

What You Will Learn:

  • The principals of professionalism
  • How to make a great first impression
  • Professional image and dress
  • Handshakes and introductions
  • Proper business card exchange
  • How to speak more assertively
  • Dos and don’ts of nonverbal communication
  • The power of networking (How to excel, work a room, small talk, exit lines, taboo topics, handwritten notes)
  • Business reception etiquette: (How to professionally manage yourself at a cocktail reception.)
  • Cultural protocols
  • And more!

Tuesday, July 20, 2021
9 – 11 a.m.

Alliance University, 999 Executive Parkway, Suite 320, Creve Coeur, MO 63141
Space is limited!


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Executive Presence: The “It” Factor for Career Success –  Webinar

Two to thirty seconds…in that time, people will make a decision about you and your capabilities. Developing your executive presence plays a critical role in your career success, and the impact you make in your organization. When a leader with charisma speaks, people listen, feel inspired, and are motivated to take action.

Executive presence communicates confidence, credibility, and calm. After this dynamic 60-minute program, you’ll be prepared to:

Develop your own unique style of executive presence
Become more approachable and accessible to those you influence
Turn self-doubt and uncertainty into self-assurance, energy, and conviction
Build instant rapport and better connect with nearly anyone

Live webinar
Wednesday, July 21, 2021
9 – 11 a.m.


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You hit so many points pertinent to providing great communication and customer service for our members and their businesses. It was very engaging and motivational! It was also nice to be reminded what affect some of the simplest behaviors can have on a positive or negative outcome.
Tracy SwabbyEast Region Business Development Manager, Abbott EMS / American Medical Response – Envision Healthcare
I’d highly recommend Nancy and her company Polished for her marketing and communications expertise. Nancy has designed and written our annual report for the past two years, and I couldn’t be more pleased. Nancy is a consummate professional, and I look forward to a continued working relationship.
Pat ColemanPresident and CEO, Behavioral Health Response (BHR)
Thank you for making yourself available to our leadership team with a relatively short turnaround time. The presentation was spot on and very timely in anticipation of our upcoming event. In fact, your presentation was referenced twice before I even got back to my office! It was extremely beneficial.
Kathy Mack, SPHRChief Human Resources Officer, Girl Scouts of Eastern Missouri
Nancy did a fabulous job of tailoring her vast knowledge of social skills to our group. She made it fun, interesting and very interactive. The interaction of the group, facilitated by Nancy, was extremely valuable! We’re looking forward to using all we’ve learned and to the next class!
Beth MoellerDirector of Connect for Success, St. Louis Arc