Don’t underestimate the power of small talk. Not only is it good way to show a little friendliness, it can be a powerful way to boost your career. Whether riding in an elevator, waiting in a lunch line or attending a business meeting, striking up a conversation about what’s going on at the time shows openness, confidence and approachability and leaves the recipient with a positive impression — all things people look for in leaders.
Mastering small talk in business is a key skill and can bring added benefits like growing your network, relationships and – cha-ching – business. By taking idle chit chat and seamlessly finding that connection transitions a conversation into one with purpose and engagement.
Follow these small talk tips. With a little practice, you’re sure to like your results:
- Stay informed to the latest news and events.
- Use a pleasant tone when talking and don’t forget to smile.
- Avoid controversial topics like religion, politics and health care.
- Avoid jokes. Your humor may not match his/her humor.
- Don’t dominate the conversation. Effective small talk involves letting others share in the conversation.
- Don’t interrupt. Hold your thought until he/she is finished speaking.
- Don’t correct. Small talk is about building relationships with your colleagues, clients and prospects, not being the authority.
- Don’t get too personal. Small talk is meant to be casual and informal. You risk offending the person if you get too personal.
- Be and active listener. Listen carefully what is being said. Maintain eye contact and positive body language, such as nodding.
- Follow-up with questions, be supportive and offer feedback. This helps you take the conversation to the next level.
Contact Polished, today to help fine-tune your communication skills to enable you to interact effectively and harmoniously and become more confident and successful in your job and beyond.