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Online interactions are just as important as face-to-face ones. In our fast-paced world, chock-full of technology, we’re communicating more virtually than ever before – whether conducting business or not. Learning how to manage your online relationships and maintain good “netiquette” are not only good for business they’re

For most professionals, every day can’t be a great day. Stuff happens – like being inundated with interruptions when you’re on a tight deadline. Or, you’re due for a pay increase but it ain’t happening. Or you’re stuck in traffic and going to be late for that

To borrow a quote from Dale Carnegie: “There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.” And

Although we’re living in a more relaxed world, there are certain rules and conventions that regulate social and professional behavior no matter what century we’re living. The handwritten thank you note, for example, will never go out of style nor will please and thank you. While the

Recently, I was conversing with a friend and her husband. She was doing most of the talking, and we, well, we were listening. It was tough trying to understand her message because she kept diverting her conversation to other topics. Trying to follow what she was saying

Whatever your generation in the workforce – traditionalist, Baby Boomer, Generation X, Y or Z – it matters not. What matters is your professional presence, not the year you were born. Exuding and maintaining principals of professionalism at any age require smart people skills that, ultimately, can

Etiquette is not some rigid code of manners. Rather, it’s about treating a person with politeness and respect. It’s displaying grace, biting your tongue and doing the right thing. With the presidential election behind us civility, consideration, grace, politeness and respect have, unfortunately, been kicked to the

You were finally able to score that business meeting with that all-important person. It went better than expected, and it looks like you may have opened the door to new business opportunities. You feel great. Your persistence paid off. Now back to the office to send that

It’s hard enough landing an interview for that “dream” job never mind spending hours preparing for it so you don’t come off sounding arrogant or scripted (like you’ve memorized their website and standard interview questions). But what about spending time to ensure your image, including your clothing,