Communicating clearly and effectively is a core leadership competency. It’s fundamental for achieving business goals. No business, no organization can exist without good communicators. Studies report when communication is effective, it encourages better engagement, performance and job satisfaction. Communicating effectively also leads to job advancement. Unfortunately, many
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Your hand and facial gestures and the way you sit and stand say more about you at any given time than they words you speak. In fact, according to studies, your body movements account for 55 percent of your communication, while 38 percent of what you have
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Networking is an important tool, which not only can assist you in finding a job – and perhaps the one after that – it also can help you become a better communicator, gain confidence and build relationships. But networking isn’t all about you. Networking is about being
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According to a recent Gallup poll, 70 percent of U.S. employees are unhappy and disengaged with their jobs. They feel unheard, undervalued and unappreciated. That’s almost three quarters of the American workforce. If you feel you’re among this disproportionate number, then perhaps it’s time to look in
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According to a recent Gallup poll, 70 percent of United States employees are unhappy and disengaged with their jobs. They feel unheard, undervalued and unappreciated. That’s almost three quarters of the American workforce! If you feel you’re among this disproportionate number, then perhaps it’s time to look
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Your technical skills alone are no guarantee of success. Don’t get me wrong, they’re essential. In fact, you need technical skills to get a job and to do your job. But it’s your soft skills that will lead you up the proverbial socioeconomic ladder to advancement, success
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Customer service excellence has always been and will always be one of the critical competitive advantages for any business. It’s an intangible quality that sets your business apart from another. A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost
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[spb_text_block animation=”none” animation_delay=”0″ padding_vertical=”0″ padding_horizontal=”0″ width=”1/2″ el_position=”first”] When you were a junior in high school, did you know where you wanted to go to college? Better yet, what did you want to be when you grow up? Who did you talk to about your goals and dreams?
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One of the great myths in our world is leaders are born, not made – you either have executive presence or you don’t. Frankly, the truth is just the opposite: Leaders are made, not born. Executive presence is a mix of learned skills, which everyone can develop
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Call me old fashion but when I was a kid, my parents instilled in me the Golden Rule: Do unto others as you would have them do unto you. In other words, be polite, respectful and have good manners. Unfortunately, in this fast-paced, technology-driven world, common courtesy
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